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Branch Supervisor

Company Name:
TCF Bank
Title: Branch Supervisor
Location: US-Michigan-Northville-39725 6 Mile Rd
Job Number: 00IQO
Participate as part of management team in supervision, sales, and operations of a TCF office. Assume authority and responsibility for the branch as an active member of the management team. Ensure sales team promote TCF as a full-service bank, implement new product promotion programs and provide product sales and referrals to meet targeted branch goals. Maintain a high standard of customer service and ensure accuracy of transactions processed within established guidelines.
Share overall responsibility for branch sales goal attainment with management team; motivate staff; develop in-branch contests, communicate corporate sales incentive programs. Initiate sales to achieve targeted production goals.
Coach, train, provide work direction and communicate feedback to branch staff; assist in the recruitment and hiring of personnel. Develop and maintain appropriate performance tracking and communicate performance issues. Provide input to formal performance appraisals and/or prepare and deliver appraisal. Recommend or initiate disciplinary action as necessary.
Serve as a resource to all branch personnel when dealing with difficult situations and transactions. Utilize all available sources to resolve problems. Make recommendations to management which may enhance efficiency and profitability within the branch.
Maintain security measures and vault requirements established by management. Ensure personnel follow ID guidelines, protecting customer privacy and reduce exposure to losses.
Ensure branch personnel are trained in policies and procedures, federal and state laws. Maintain audit compliance. Adhere to audit controls to consistently achieve satisfactory audit ratings.
Schedule staff as necessary to meet customer service needs while minimizing compensation expenses.
Effectively manage the department functions while meeting and adhering to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance. Work with the Compliance and Legal departments for overall updates, procedure changes or development, and resolution of issues. Qualifications: Required
High school education or equivalent
Twelve months combined work experience as a BSR, Teller or Sales Associate and/or supervisor in a retail or customer service environment.
Effective communication and interpersonal skills.
Ability to provide work direction and motivate others.
Proven sales record; demonstrated strong interest in sales
Known to be reliable, dependable and responsible.
Demonstrated problem solving skills.
Preferred
18 months work experience as a BSR, Teller and/or Sales Associate I & II
12 months as a supervisor in a retail or customer service environment.
Strong organizational skills
Desire to advance in a retail banking career
About TCF
Established in 1923, TCF is one of the top performing banks in the nation - and throughout its history has maintained a strong foundation. TCF has over 350 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Indiana, Arizona and South Dakota, providing retail and commercial banking services. TCF also conducts commercial leasing and equipment finance business in all 50 states, commercial inventory finance business in the U.S. and Canada, and indirect auto finance business in over 30 states.
TCF's Got Talent
There are many great reasons to grow your career at TCF
TCF's Got Rewards
We value and reward team members who strive to put The Customer First on a daily basis
TCF's Got Opportunity
We facilitate opportunities for career advancement and promote from within whenever possible
TCF's Got Education
We have an excellent team member training program and opportunities for education reimbursement
TCF's Got Community
The TCF Foundation provides our team members with great opportunities to be involved in the community.
TCF is proud to offer a community financial literacy program.
We encourage and reward our team members to refer friends and family to work at TCF
Benefits
TCF encourages open employee communications and promotes from within whenever possible.
We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on the Employee Benefits link on our career page.
Proud to be an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran. Job: Branch Banking

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